Friday, October 26, 2007

Cost vs. Value

Occasionally I'll come across a small business owner that has a hard time understanding the value of a quality Technology Consultant. That's an attitude that normally changes as the business grows and the owner sees that when employees can't get to work that it's worth paying for good quality IT support.

But add to that save money at all costs approach with a cheap consultant you have a recipe for problems.

I've talked with business owners that really think that their last IT support person wasn't that bad. And now they having to pay more for their IT support. They say that hey the other guy didn't charge as much. Perhaps, the other guy was just:

- Unreliable

- Sold pirated software

- Rude

- Incompetent

I know first hand from not only speaking to business owners but also having limited dealings with the former support person and let me tell you, I'm not exaggerating.

So yes, you may pay a little more, but what do you get?

- Reliability

- Integrity

- Courtesy

- Competence

Quality doesn't cost more, it pays in the long run with reduced downtime and more productive personnel. It pays by having robust backup systems in place that protect your business' critical data. Cost in an expense, but Quality is an investment in true value.

3 comments:

fbgtattler said...

Cost is a constant constraint for all businesses. IT costs are one of the biggest items that get overlooked in many business budgets.
The reality is that business IT systems either work or they don't.
Thus is, there is no more low cost way (be sure and consider overall labor costs and business interruption costs) than to do it right the first time.
This obviously means "hire the best, most competent IT consultant you can find". IT is no place to scrimp when you are talking about your business.

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